Existing User Testing Videos that Need Write-Ups

A write up should include:

  • A Summary of notable items/issues in the video (Bulleted list)
  • Points of Confusion with notes. (Bulleted list or screenshots, etc.  Whatever works to make the point.)
  • Observations (Not necessary but helpful)
  • Your Suggestions based on the specific video test results (Not necessary but helpful)
# Link Summary Available (yes/no) Link to Summary
1 Set 1 User 1  no  na
2 Set 1 User 2  no  na
3 Set 1 User 3  no  na
4 No Change to Help Tab Location – User 1  no  na
5 No Change to Help Tab Location – User 2  no  na
6 No Change to Help Tab Location – User 3  no  na
7 Help moved to Admin Bar – User 1  no  na
8 Help moved to Admin Bar – User 2  no  na
9 Help moved to Admin Bar – User 3  no  na
10 Help Tab a Different Color – User 1  no  na
11 Help Tab a Different Color – User 2  no  na
12 Help Tab a Different Color – User 3  no  na

Please comment with the number of the video you’d like to do a write up on.

#admin-help, #user-testing, #user-testing-videos

Admin Help Update for Week of 4/7/2014

We’ve had a quiet few weeks as I was busy building a resume, interviewing and rounding up code.  But yay for new jobs and time to move forward!

Thanks to @clorith and @jazzs3quence for picking up the slackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.! I’ve talked to @designsimply and we are going to start user testing asap.  In the meantime we can continue to watch the older usertesting.com videos and I would love to see some write ups like @jazzs3quence recommended. 🙂

Thanks for the patience everyone, back to weekly updates from here.

#admin-help

Admin Help User Task List

WordPress User ‘Tasks’

We are gathering a list of things (tasks) any user might do in the course of setting up a WordPress site.

We need your help to add to this list!!

Please feel free to add your ideas in the comments.

  • Upload and configure WordPress
  • Remove the default post and comment
  • Drop by the theme editor and find the right theme
  • Writing my first post
  • Make the site “yours”
  • Create some content
  • Create a new front page
  • Remove the default admin account or restrict its permissions
  • Add new user(s)/admin(s)
  • Setup Akismet
  • Search for and install a pluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party
  • Setup pretty permalinks
  • Change the default tagline from “Just another WordPress blog”

You can read more about the purpose for this list here.

#admin-help

Admin Help Updates from 3/17/2014 Meeting

Thanks so much to everyone who attended this week.  If you were unable to make it to the meeting feel free to read the logs.  This weeks meeting was quite a bit more low-key.  We had fewer in attendance possibly due to the holiday and/or the time change.

The first few minutes we discussed meeting times and have decided to keep the meeting at 18:30 UTC until Europe changes time April 1.  We will meet at 17:30 UTC beginning with our April 7th meeting.

I would like to reiterate that this is almost a completely new direction from where this group started.  Our original goal was to make the existing Admin Help content more visible to users.  The goal now is to create a user experience that is more intuitive by discovering what problems users are currently having and addressing those with appropriate solutions.

Sheri Bigelow (@designsimply) has agreed to help with user testing ♥.  We are going to start with a few simple tests and see what that reveals.  We can use the information from that testing to move forward with additional tests.

@kpdesign created a Project Page for us, we’ll use that to link to external resources as well as any additional project pages that we need.  You can find that page here https://make.wordpress.org/docs/handbook/projects/admin-help/

What we need: People who love UXUX UX is an acronym for User Experience - the way the user uses the UI. Think ‘what they are doing’ and less about how they do it./UIUI UI is an acronym for User Interface - the layout of the page the user interacts with. Think ‘how are they doing that’ and less about what they are doing. and want to see new users succeed with WordPress.  Practical needs are people to help identify tasks, create storyboards, personas, user testing evaluation and any other tasks that might be relevant at this early stage.

We also need tasks added to our ‘User Task List’.  You can find the list here and read more about it here.

We will send out a call for developers when we know what kind of developing we need 😉

Join us on Mondays at 18:30 UTC in the WordPress-sfd IRC channel.

#admin-help

Admin Help Updates from 3/10/2014 Meeting

There are some big changes and a new direction for the team, new co-leads are myself and @Clorith.  @Jazzs3quence will still be involved in a supportive role.

The first part of the meeting was used to discuss the Feature PluginFeature Plugin A plugin that was created with the intention of eventually being proposed for inclusion in WordPress Core. See Features as Plugins. Meeting and the helpful comments @jazzs3quence received regarding the current implementation of the pluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party. The key takeaways are:

  • This really comes down to storyboarding, not building. Which is great, but it doesn’t really lend itself to a plugin model, at least until later in the process.
  • (but) Before even storyboarding I’d start with a list of goals, a list of problems. I’d run user tests on starting with WP and starting with features they’ve never seen and see where they trip up.

We agreed as a group that we need to not think about solutions at this stage but rather, to figure out what the problem(s) are. It was also mentioned that a singular solution will not be enough, we need to identify personas and do user testing as well as story boards.  (Not necessarily in that order.)

@Clorith Mentioned that the idea of guided tour had been mentioned before and @Sams reminded us that @Nacin recommended we look at the user testing again.

Our previous user tests can be found here:

https://make.wordpress.org/docs/2013/09/04/admin-help-user-testing-videos/

https://make.wordpress.org/docs/2013/09/16/admin-help-videos-round-two/

@Sams suggested that “it’s better to have user tests of different user types and, if you’d like, build personas off of those” so that will be the initial direction we take along with storyboards.

We would like to expand on the user testing by identifying any and all tasks with WordPress so that we can identify as many ‘pain points’ as possible.  There have also been some significant changes in the theme screen and the widgets since our last tests so we would like to essentially start fresh with user testing.

The initial plan is to start a P2P2 P2 or O2 is the term people use to refer to the Make WordPress blog. It can be found at https://make.wordpress.org/. post to gather task ideas for  user testing.  We would like to get input from as many of you as possible so that we generate a thorough list of all of the tasks within WordPress (multisiteMultisite Multisite is a WordPress feature which allows users to create a network of sites on a single WordPress installation. Available since WordPress version 3.0, Multisite is a continuation of WPMU or WordPress Multiuser project. WordPress MultiUser project was discontinued and its features were included into WordPress core.https://codex.wordpress.org/Create_A_Network. included!)

As always, we welcome more input and participation.  The meeting is on Mondays — 18:30 UTC

#admin-help

User Testing for WordPress 3.8 Admin Help

Following up on the chat from Monday at 15:30 UTC about inline help or now more appropriately called Admin Help (see irc logs) . I’ve started some very rough outlines for user testing scripts. I’ve gotten 2 scenarios with slight variations in each. They are just outlines at this point and need to be fleshed out a bit, you can view them here -> https://docs.google.com/document/d/14UPN3u32QqOt0b9l0XLe9MbDKyhRdYJcLegOBIV8DCs/edit?usp=sharing

Feel free to comment, add, subtract, etc…this is the first formal user testing I have done so I’m learning as I go here 🙂 Kinda fun and very eye-opening.

#3-8, #admin-help, #inline-help