Hugh Lashbrooke 5:37 pm on September 23, 2015
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HelpHub Meeting Recap, Sept. 22

Thanks to everyone who pitched in at the first HelpHub meeting yesterday – it was great to see everyone so keen and to have so many volunteers putting their hands up. You can read the Slack logs for a full recap, but here are the points discussed:

  1. What is HelpHub?

As explained here, HelpHub is going to be a knowledge base (although we all strongly agreed that it is not actually going to be called a ‘knowledge base’) containing the WordPress user docs that are currently housed on the Codex and will also be linked to the community support forums. This will allow us to have one central location for all the user documentation as well as to completely migrate away from the Codex (in conjunction with DevHub of course).

Some clarification is needed as I was slightly mistaken about the future of the community support forums. For the time being we will not be moving or otherwise touching the forums. They will be linked to HelpHub, but the software running them will remain unchanged. In the future that might evolve, but that is a separate project from HelpHub.

  1. Roles & volunteers

We had a number of volunteers put their hands up to be involved, so I’ll list everyone here to keep a record of it:

Content Planners:

  • Job Thomas
  • Mike Childress
  • Jason Rhemus
  • Nicole Arnold

Designers (UIUI UI is an acronym for User Interface - the layout of the page the user interacts with. Think ‘how are they doing that’ and less about what they are doing. & UXUX UX is an acronym for User Experience - the way the user uses the UI. Think ‘what they are doing’ and less about how they do it.)

  • Diane Kinney
  • Sara Cope

Developers

  • Sara Cope
  • Justin Greer
  • Nicole Arnold
  • Jay Hoffmann
  • Rachel Whitton

Writers

  • Diane Kinney
  • Mike Childress
  • Jon Bossenger
  • Andrea Rennick
  • Normalize (can’t find full name)
  • Sara Cope
  • Nicole Arnold
  • Dinsan Francis
  • Siobhan Bamber
  • Jay Hoffmann
  • Jason Rhemus
  • Matheus Martins
  • Job Thomas
  • Dean Robinson
  • Rachel Whitton
  • Cricket Wilson-Harris
  • Michael Beil
  1. Next steps

Next up are the two initial stages of work: wireframing & content planning. I will be working with the content planners over the next week to get the tools we need all setup. I will also be setting up the best wireframing tools (it looks like InVision was generally voted as the best option) and will work with the designers to get things going there.

  1. Next meeting

We will be holding weekly HelpHub meetings (at least for now) at the same time each week – Tuesdays at 13:00 UTC. So the next meeting will be on September 29 2015 13:00 UTC and the focus of this meeting will be the UX & user flow of HelpHub. Hope to see as may of you there as possible 🙂

#chat-recap, #helphub