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  • Samuel Wood (Otto) 8:37 pm on September 7, 2010 Permalink
    Tags: , , support,   

    The WordPress.org support forums now have subscribe by email, to tags.

    To use, login, then view any single tag page. At the bottom of the page, sorta hidden on the left side, you’ll see a link called “Subscribe to Tag via Email”. It’s a toggle.

    Note: If you subscribe to heavily trafficked tags, you’re likely to get a LOT of emails. I suggest you use this sparingly, or get an email system that can cope.

    Note the second: I fully expect there to be bugs. This is new. Expect fixes when I find them.

     
    • Alex M. 8:41 pm on September 7, 2010 Permalink | Log in to Reply

      Sweet! I’m personally going to stick to tag feeds, but I’m sure this will be handy for others! Well done!

      • Otto 8:43 pm on September 7, 2010 Permalink | Log in to Reply

        Yeah, me too. But subscribe by email is one of those things that is continually asked for. The main reason for this is to give plugin authors a way to more easily see topics posted about their plugins.

    • Mike Schinkel 9:03 pm on September 7, 2010 Permalink | Log in to Reply

      NICE! I will definitely use this. It will be especially handy for plugin authors too.

    • Milan 10:00 pm on September 7, 2010 Permalink | Log in to Reply

      It’s great that you listened to my suggestions. Will you release code somewhere so that it can be used on other bbPress forums too?

      • Otto 10:03 pm on September 7, 2010 Permalink | Log in to Reply

        I need to clean up the plugin first and work out any bugs, but yes, eventually.

    • Simon Wheatley 8:52 am on September 8, 2010 Permalink | Log in to Reply

      Nice work, this is going to be super handy!

      Currently it’s not possible to subscribe to a tag which has no posts. Any chance of allowing preemptive tags?

      • Jive 8:39 pm on September 15, 2010 Permalink | Log in to Reply

        Seconded. Email subscriptions for tags without posts would be very useful so that devs can be notified when the first forum post is made.

        • Otto 9:17 pm on September 16, 2010 Permalink | Log in to Reply

          No plans to add this, but there is a quick workaround: Add the tag to one of your own posts, subscribe to it, then remove the tag.

        • Milan 5:29 pm on September 29, 2010 Permalink | Log in to Reply

          If you followed my advice and used built-in functions, this wouldn’t be a problem.

          Why you actually created completely new functions?

    • kyle 12:26 pm on September 8, 2010 Permalink | Log in to Reply

      I’m so happy you turned this on. I’m a much higher contributor to topics now.

      Thanks,
      ~Kyle~

    • Mike Schinkel 3:48 pm on September 8, 2010 Permalink | Log in to Reply

      Some suggestions after a day of usage:

      1.) HTML UNencode the content.
      2.) Include the message which is being replied to like this site does.

      #2 is a nice to have, #1 is a must have…

      Thanks.

      -Mike

    • Mike Schinkel 7:50 pm on September 8, 2010 Permalink | Log in to Reply

      Another tiny suggestion. The wording is a little unclear, especially for unsubscribe:

      – Subscribe to Tag via Email
      – Unsubscribe to Tag via Email

      Maybe?

      – Subscribe to Emails for this Tag
      – Unsubscribe from Emails for this Tag

      Clearly people will figure it out as it but it caught me off guard for a second when I decided to unsubscribe a high-volume tag.

    • Michael Fields 8:17 am on September 9, 2010 Permalink | Log in to Reply

      Loving this functionality! I think that this feature is really going to help out with the quality of support at wordpress.org. One suggestion that I have is to add the ability to subscribe to a thread without replying to it.

      • Otto 8:27 am on September 9, 2010 Permalink | Log in to Reply

        You already can subscribe without replying. Look on the right hand side, under “About this Topic”. There’s a subscribe/unsubscribe link there. Click it.

    • Mike Schinkel 9:07 pm on September 10, 2010 Permalink | Log in to Reply

      If you are looking for enhancements that would be highly appreciated two that would be are:

      1.) Preview-As-You-Type – I’ve been using a preview-as-you-type system on http://wordpress.stackexchange.com/ and find it greatly reduces the effort required to produce a nicely formatted reply and it really cuts down on the save-edit-resave cycles.

      2.) A wiki-like syntax – Generally I hate wiki syntaxes and would prefer to see sites going with pure HTML as the WordPress Support site pretty much does but after a month of working with http://wordpress.stackexchange.com/ I have to say their wiki language gets it right; it’s much less effort to format answers on their site than on any other site/forum that I’ve used before.

      Something to consider anyway?

  • Samuel Wood (Otto) 9:29 pm on August 30, 2010 Permalink
    Tags: , , support   

    Email subscriptions are now enabled for individual topics on the support forums.

     
  • Samuel Wood (Otto) 1:25 pm on July 22, 2010 Permalink
    Tags: , , resolved, support   

    Plugin authors can now change the “Resolved” status on support topics made about their plugins on .org.

    Note: This only works when the topic is made from the plugins area, using the “Got something to say? Need help? Write a new topic.” link at the bottom of the plugins screen. Topics that are simply manually tagged with the name of the plugin won’t work.

    Mods and higher can still change the resolved status on any topic, as always. So you may not be able to see this change easily. :)

     
    • Ipstenu 1:33 pm on July 22, 2010 Permalink | Log in to Reply

      WOOT! This is awesome! Yay for upgrades!

    • scribu 1:47 pm on July 22, 2010 Permalink | Log in to Reply

      Diving in now :D

    • Rich Pedley 2:24 pm on July 22, 2010 Permalink | Log in to Reply

      I get the same on this thread:
      http://wordpress.org/support/topic/413925
      trying to change the status from ‘not a support question’ to ‘resolved’ it remains as ‘not a support question’
      (Using that thread as a test.)

      • Otto 2:32 pm on July 22, 2010 Permalink | Log in to Reply

        Hrmmm.. Okay, I’m looking into it. Seems there’s something I missed.

        • Otto 2:44 pm on July 22, 2010 Permalink | Log in to Reply

          Yep, there was. It’s a bit hard to test this sort of thing when I already had the ability to change that status. Testing as myself bypasses the specific piece of code I was trying to test.

          Still, should be working now. I think. :)

        • Rich Pedley 2:49 pm on July 22, 2010 Permalink | Log in to Reply

          Looks like it is – excellent work, thanks Otto.

          Now all we need is a way to seeall threads for all our plugins on one page ;)

        • scribu 2:54 pm on July 22, 2010 Permalink | Log in to Reply

          @Otto: yep, works now.

          @Rich Pedley: I don’t think that’s a good idea. Popular plugins have 1000s of threads.

        • scribu 2:55 pm on July 22, 2010 Permalink | Log in to Reply

          Oh, you mean combined. Yeah, that would be nice.

        • Rich Pedley 3:03 pm on July 22, 2010 Permalink | Log in to Reply

          yes combined, and paginated of course. I’ve only got a few and I’d find it useful, I dare say others would as well.

    • JLeuze 3:22 pm on July 22, 2010 Permalink | Log in to Reply

      Awesome, I resolved all of the support topics for my plugin and it worked perfectly!

      Thanks, this will be a really helpful addition. While you’re tweaking the forums, is there an easy way to exclude the sticky posts from the No Replies view?

    • Pat 1:33 am on July 23, 2010 Permalink | Log in to Reply

      Is there another way to tell when a topic is made from the plugins area?

      There are a suspiciously large number of my plugin’s support topics that I cannot change the “Resolved” status for, and their titles take the same form as topics where this feature is actually offered to me. :) Just want to make sure this is working as intended. Thanks Otto!

      • Otto 2:44 pm on July 25, 2010 Permalink | Log in to Reply

        Well, yes. If you can change the resolved status, it was made from the plugin area. :D

        Seriously, when you use that link to make a new topic, some metadata gets added to the topic on the back end which marks what plugin the topic is about. I use that meta info to do a lookup on the plugin and determine who can adjust the resolved status.

        But, if somebody makes a topic and just makes it look similar, with tags and the title and such, then it will still show up in the list of topics about that plugin (as that uses tags), but not have the hidden meta info.

        I intentionally did not use the tags, because anybody can adjust them.

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