New Trac notifications feature

Monday’s long list of improvements to Trac was just the first course. Introducing per-ticket notifications.

Just above the comment box, you’ll see a new notifications pane. Here, you can watch/unwatch tickets.

This means Trac’s terrible email address CC feature is gone. (Last night, I migrated over about 15,000 CCs going back nine years.) Old comments that are just CCs are now hidden via JS, which makes a few of the busier or popular tickets easier to skim.

You can also click the star next to the ticket number at the top:

Screen Shot 2014-01-09 at 4.38.22 PM

Watching a ticket adds it to some new reports: open tickets I’m watching and all tickets I’m watching. Now your list of starred tickets are all in one place.

Coming soon: You’ll be able to watch/unwatch a ticket directly from a report, like starring conversations in a Gmail inbox (edit: added). You’ll also be able to subscribe to entire components and milestones (here’s a sneak peek). And, @-mentions will let you add someone to a ticket.

A note on how this is implemented: isn’t just subscribe/unsubscribe. “Watch” can also be thought of as “Vote” or “Star” or “Favorite”. We’ll soon add a star count to reports (next to the new Comments column — edit: added). If you’re watching a ticket, you’ll always get notifications. If you’re not, you might still get notifications if you reported the ticket, or are subscribed to that ticket’s component or milestone, or if you’ve been mentioned (and the notifications box will tell you that). From there, you have the option to actively “Watch” the ticket, passively continue to receive notifications, or specifically mute/block notifications coming from that ticket.

Follow-up question from @sabreuse, about watching/voting/starring/favoriting: If you subscribe to the “firehose” (wp-trac mailing list) and receive all notifications anyway, should you star tickets anyway as an indication of interest? Yes, I’d say so! (If you receive the mailing list to the same email address as your WP.org profile, you’ll only receive one email. It’s possible your mail client could ascertain you received it as a BCC versus just via a mailing list, though I’m not sure.)

Feedback, ideas, suggestions are very much appreciated. Also, all of this code is open source (a lot of it is a WordPress plugin).

Edit, bonus: @ocean90 converted most icons on Trac into Dashicons.