I know Trac is not always the most intuitive application. Having to set up email preferences in a profile, then add your name to the cc box on a ticket to get a notification when someone comments is not an optimal user experience. However, it’s what we have right now, and I’m thinking that maybe that non-intuitive flow is part of why there are over a hundred tickets that have been looked at and commented on, and are sitting around waiting for reporter feedback and/or steps to reproduce. In a few cases, the reporter-feedback tag simply wasn’t removed when it should be, but most of them are still waiting for more info. If you have reported any bugs or requested any enhancements, please check the reporter-feedback queue to see if there’s anything waiting on more info from you. Thanks!
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demetris 6:53 pm on January 8, 2011 Permalink
About a month ago I suggested in the dev channel to set always_notify_reporter to TRUE in trac.ini. Peter, I think it was Peter, replied that this would not solve the problem (of people not having an idea that feedback is needed for things they report) because people don’t always set up their email preferences in the tracker.
Since Trac uses the same usernames as the rest of wp.org, maybe it could get automatically email addresses of reporters. Then always_notify_reporter could improve the situation a lot.
Just a few thoughts.
Happy 2011, everyone!
Jane Wells 7:36 pm on January 8, 2011 Permalink
Yeah, I think it’s the ‘go set up your email address in trac prefs’ that is the annoying part. Worth seeing if we can get them from .org for sure.
Kim Parsell 7:56 pm on January 8, 2011 Permalink
Annoying yes – most people fail to set up their profiles properly on most websites. Your post got me to go check my Trac account and, lo and behold, I had not added my email address. That’s now been remedied and I should start getting notices from this point on. Thanks!
Jane Wells 7:36 pm on January 8, 2011 Permalink
Though set always_notify_reporter to TRUE in trac.ini would be good, too.
Mike Schinkel 11:05 pm on January 8, 2011 Permalink
+1 on always_notify_reporter=TRUE + WordPress.org emails.
Andrew Nacin 6:36 pm on February 17, 2011 Permalink
A good portion of the UX issues here have been addressed with a fresh round of Trac updates, including reporters seeing a visual alert when the ticket is marked with reporter-feedback. always_notify_reporter is now true, and users also see an alert if their email preference isn’t set. (Working on a bridge to WP.org next.)
demetris 6:46 pm on February 17, 2011 Permalink
Thanks, Andrew!
ocean90 9:08 pm on January 8, 2011 Permalink
I will go through the list and do my best. On some tickets I already removed the keyword, because it’s not needed anymore. On other tickets I contacted the reporter via mail or twitter.
Denis 9:54 pm on January 8, 2011 Permalink
Time to start using github?
Mike Schinkel 11:05 pm on January 8, 2011 Permalink
heh.
Lloyd Budd 3:02 am on January 9, 2011 Permalink
github has a built in bug tracker?
Denis 11:19 am on January 9, 2011 Permalink
Yeah… And a built-in wiki.
Alex M. 1:03 am on January 12, 2011 Permalink
Trac has a built-in wiki too.
Alex M. 1:03 am on January 12, 2011 Permalink
I have no idea how I did it, but any time a ticket I have created or commented on is updated (new comment, etc.) I receive an e-mail regardless of whether I am CC’ed on the ticket or not.
Mark McWilliams 1:35 am on January 12, 2011 Permalink
Yeah I’m exactly the same, we must be cool Alex?!
ocean90 4:52 pm on January 12, 2011 Permalink
Here too, so, Mark, I’m cool too?
Mark McWilliams 6:28 pm on January 12, 2011 Permalink
Too damn right!