Author Archives: VarunAgw

VarunAgw 9:41 pm on August 8, 2014
Tags: ,   

GSoC SupportFlow v0.3 is released!

We are happy to announce SupportFlow v0.3 is released. Some of its new features are:

  • Recently created tickets with no reply widgetWidget A WordPress Widget is a small block that performs a specific function. You can add these widgets in sidebars also known as widget-ready areas on your web page. WordPress widgets were originally created to provide a simple and easy-to-use way of giving design and structure control of the WordPress theme to the user. in dashboard
  • Ticket assigned to current agent widget in dashboard
  • Customer recent ticket widget in view ticket page showing recent tickets created by customers
  • Allow agents to add their signatures to the tickets
  • Allow respondents to allow basic HTMLHTML HTML is an acronym for Hyper Text Markup Language. It is a markup language that is used in the development of web pages and websites. tags in reply
  • Autosaving ticket data after regular interval
  • Easy creation of web based support forms using [[supportflow_submissionform]] shortcodeShortcode A shortcode is a placeholder used within a WordPress post, page, or widget to insert a form or function generated by a plugin in a specific location on your site.
  • Allow filtering tickets with now owner
  • Several minor UIUI UI is an acronym for User Interface - the layout of the page the user interacts with. Think ‘how are they doing that’ and less about what they are doing. changes
  • Preventing race conditions in cron jobs
  • Save attachment more securely by adding random characters to it
  • Added grunt to minify resources automatically
  • Serving minified resources in production environment
  • Some refactoring of existing source code

Request for Feedback :

You can test its online demo (with username/password: admin/admin)  or download it from here. To give feedback either comment on this post or create an issue here

#gsoc, #gsoc-2014

VarunAgw 3:09 pm on July 15, 2014
Tags: , , supportflow   

SupportFlow v0.2 released

We have released version 0.2 of the SupportFlow which can be downloaded from WordPress pluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party directory.

Current release includes:

  • A statistics page
  • Ability to E-Mail whole conversation to anyone
  • Apart from this there are dozens of minor UIUI UI is an acronym for User Interface - the layout of the page the user interacts with. Think ‘how are they doing that’ and less about what they are doing., UXUX UX is an acronym for User Experience - the way the user uses the UI. Think ‘what they are doing’ and less about how they do it. changes along with bug fixes

Request for Feedback :

Again you can test its online demo (with username/password: admin/admin) . To give feedback either comment on this post or create an issue here

#gsoc, #gsoc-2014, #supportflow

VarunAgw 8:04 pm on July 3, 2014
Tags: ,   

GSoC SupportFlow online demo

This is a follow to my last blog post. I have launched an online demo of SupportFlow which anyone can access. To work with SupportFlow you need to add atleast one E-Mail account. I have also created a demo E-Mail account for you to test it. You can also send E-Mails to this E-Mail ID and they will be shown in SupportFlow admin panel. Note: E-Mails can take upto 15 minutes to show up here.

 

Here are WP login details:

URLURL A specific web address of a website or web page on the Internet, such as a website’s URL www.wordpress.org: http://54.191.16.116/sf/wp-admin/edit.php?post_type=sf_thread

Username: admin

Password: admin

 

Sample E-Mail account

IMAP Host: imap.gmail.com

IMAP Port: 993

IMAP SSLSSL Secure Socket Layer - Encryption from the server to the browser and back. Prevents prying eyes from seeing what you are sending between your browser and the server.: True

SMTP Host: imap.gmail.com

SMTP Port: 465

SMTP SSL: True

Username: wordpress.flow@gmail.com

Password: cqweovuplkcqnthd

 

How to give feedback

  • Comment in this post
  • E-Mail it to Varun(dt)VarunAgw(dt)com
  • Create an issue here

#gsoc, #gsoc-2014

VarunAgw 12:53 am on June 25, 2014  

GSoC: SupportPress as a plugin

I am currently working on converting SupportPress (a standalone application powered by BackPress) to a WordPress pluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party SupportFlow. It is currently in development on Github. It provides all the features that were present in SupportPress as well as introduce new features. Its development is nearly finished and we need feedback on it. In the upcoming days I am uploading it to a public web site so that anyone can test it without need to install it. Meanwhile if anyone is interested he/she can download it from here.

 

Here is what have done so far:

  • Adding multiple IMAP/SMTP accounts.
  • Sending/receiving thread replies
  • Uploading multiple attachments
  • Subscribe for E-Mail notifications for a particular tag
  • Ability to create and insert predefined replies into the post
  • Filtering tickets by tags, owner…
  • Setting user permission to access tickets from a particular tag or E-Mail ID.